Support¶
If you require advice beyond the information available in these documentation pages, please see the following web page for information on where to get support:
https://www.birmingham.ac.uk/research/arc/contact
Support tickets - specific links¶
| Link | Info |
|---|---|
| Help with BEAR Compute | General help queries regarding BlueBEAR and other compute services |
| Request New BEAR Software | Request the central installation of a new application module or new version of an existing module |
| Report a Fault with BEAR | Report issues with any of the BEAR services |
Support tickets – tips¶
Minimal Reproducible Examples¶
In the case of technical issues, we will often ask that you provide a minimal reproducible example. This is in essence a short sequence of commands, with edited scripts and input files as necessary, that will produce the error or demonstrate the issue that you are contacting us about. If we can reproduce your issue then it accelerates the debugging process and allows us to provide more targetted guidance.
Please see the following Stack Overflow page for further information:
https://stackoverflow.com/help/minimal-reproducible-example
Text instead of screenshots¶
We normally prefer text to screenshots, particularly in the case of code (including batch scripts) but also for command output.
Please therefore either write or copy-paste your code into the ticket or attach a file.
(We are aware that this is contrary to the information provided in the
“How to use the IT Service Portal” Knowledge Base (KB) article.)
N.B. this doesn’t apply to examples of errors from BEAR Portal, in which case a screenshot is often more helpful.